Terms of Service

Vessalune Terms of Service

Last updated: July 26, 2026

OVERVIEW

Welcome to Vessalune. The terms “Vessalune,” “we,” “us,” and “our” refer to Vessalune.

Vessalune operates this website and online store, including all related information, content, features, tools, products and services provided to you.

By visiting our website, accessing our content or purchasing a product from Vessalune, you agree to be bound by these Terms of Service, our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on our website.

Please read these Terms carefully before using our website or purchasing our products. If you do not agree to these Terms, you should not access our website or place an order.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using this website or purchasing from Vessalune, you confirm that you are at least the age of majority in your province, state or country of residence, or that you have received permission from a parent or legal guardian.

You agree to provide current, complete and accurate information when creating an account or placing an order. This may include your name, email address, billing address, shipping address and payment information.

You are responsible for maintaining the confidentiality of your account information and password. You are also responsible for all activities performed through your account.

You must promptly update your account and payment information when it changes so that we can complete your transactions and contact you when necessary.

We reserve the right to suspend or terminate accounts containing inaccurate, fraudulent or misleading information.

SECTION 2 — OUR PRODUCTS

Vessalune sells cosmetics, beauty products, skincare products, personal-care products and related accessories.

Product descriptions, photographs, videos, shade references, measurements and other information are provided to help customers understand our products. We make reasonable efforts to present this information accurately, but we do not guarantee that every description or visual representation will be completely error-free.

The appearance of a product may vary because of:

• Lighting conditions

• Photography and editing

• Screen brightness and display settings

• Natural variations in ingredients

• Manufacturing updates

• Packaging updates

• Differences in skin tone or application

Product colours and shades displayed on your device may not exactly match the product’s appearance in person.

We reserve the right to update product packaging, ingredients, formulas, descriptions, prices and availability where permitted by law. Customers should always review the ingredient list, warnings and directions printed on the product received before using it.

SECTION 3 — COSMETIC PRODUCT INFORMATION

Vessalune cosmetics are intended for cosmetic and personal-care purposes only unless a product is expressly identified and lawfully authorized for another purpose.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Information provided on our website is not medical advice and should not replace advice from a qualified healthcare professional.

Individual experiences may vary depending on factors including skin type, allergies, sensitivity, application, frequency of use and compliance with product instructions.

Unless expressly stated otherwise, Vessalune does not guarantee that a product will produce a specific appearance, result or outcome for every customer.

SECTION 4 — PRODUCT USE AND CUSTOMER RESPONSIBILITY

You are responsible for reading and following all product labels, ingredient lists, warnings and directions before using a product.

Before using a new cosmetic product, customers with sensitive skin, known allergies or a history of cosmetic reactions should consider performing a patch test in accordance with the product directions.

Do not use a product if you know or reasonably suspect that you are allergic or sensitive to one or more of its ingredients.

Stop using the product and seek appropriate professional advice if you experience a serious or unexpected reaction.

Customers are responsible for:

• Using products only as directed

• Storing products properly

• Keeping products away from children where applicable

• Checking ingredient information before use

• Avoiding contact with areas identified in the product warnings

• Discontinuing use when irritation or another adverse reaction occurs

Vessalune is not responsible for problems caused by misuse, unauthorized alteration, improper storage, use after the recommended period, failure to follow instructions or use despite a known allergy or sensitivity.

Nothing in this section limits any responsibility that cannot legally be excluded.

SECTION 5 — ORDERS AND ORDER ACCEPTANCE

Submitting an order represents an offer to purchase the selected products.

Receiving an order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to accept, reject, limit or cancel an order before shipment for reasons including:

• Product unavailability

• Suspected fraud or unauthorized payment

• Incorrect pricing or product information

• Shipping restrictions

• Technical errors

• Quantity limitations

• Violation of these Terms

If we cancel an order before shipment, we will refund the amount collected for the cancelled products to the original payment method.

We may limit the quantity of products purchased by one person, household, account, payment method or shipping address.

Products may not be purchased for unauthorized commercial resale unless Vessalune has provided prior written permission.

SECTION 6 — ORDER ACCURACY

Customers are responsible for reviewing their order before completing checkout.

This includes confirming:

• Product selection

• Shade or colour

• Quantity

• Shipping address

• Billing information

• Contact information

• Applicable fees

• Discount codes

Vessalune is not responsible for delays, failed delivery or additional charges caused by inaccurate information submitted by the customer.

Contact us promptly if you discover an order error. We may attempt to help, but we cannot guarantee that an order can be modified after it has been submitted.

SECTION 7 — ORDER CANCELLATIONS

Orders cannot be cancelled after they have been placed, including orders that have not yet been fulfilled or shipped.

By completing checkout, you acknowledge that you have reviewed your products, shades, quantities, address and payment information and agree to this no-cancellation rule.

Vessalune may cancel an order where necessary because of inventory issues, payment problems, suspected fraud, pricing errors, legal restrictions or other legitimate business reasons.

If Vessalune cancels an order before shipment, the amount collected for the cancelled products will be returned to the original payment method.

Nothing in this section limits any cancellation right that cannot legally be excluded under applicable consumer-protection law.

SECTION 8 — PRICES, PAYMENTS AND BILLING

Prices are displayed in the currency indicated on the website and may change without notice.

The price charged will generally be the price displayed during checkout when the order is submitted, subject to correction of obvious pricing, technical or typographical errors.

Applicable shipping fees, taxes, duties and other charges will be displayed or calculated where reasonably possible.

You agree to provide current, complete and accurate billing and payment information.

By submitting payment information, you represent that:

• You are authorized to use the selected payment method

• The information provided is accurate

• The payment provider may charge the full order amount

• You are responsible for applicable taxes, duties and fees

We may use third-party payment processors. Vessalune does not directly control the security practices, authorization decisions or processing times of those providers.

SECTION 9 — DISCOUNTS AND PROMOTIONS

Discount codes, promotional offers, bundles, free gifts and limited-time offers are subject to any additional conditions displayed with the promotion.

Unless otherwise stated:

• Promotions cannot be combined

• Discount codes have no cash value

• Discounts cannot be applied after an order is placed

• Promotions may be limited by product, customer, region or availability

• Free gifts cannot be exchanged for cash

• Promotional products may not be eligible for return

We reserve the right to modify, suspend or end a promotion where permitted by law.

We may cancel orders involving unauthorized, manipulated, duplicated or fraudulent use of a promotion.

SECTION 10 — SHIPPING AND DELIVERY

Vessalune ships physical products to the locations made available during checkout.

Shipping and delivery dates are estimates and are not guaranteed. Delays may occur because of:

• Carrier delays

• Customs processing

• Weather

• High order volume

• Incorrect addresses

• Failed delivery attempts

• Supply interruptions

• Events outside our reasonable control

Customers are responsible for entering a complete and accurate shipping address.

Once an order has been transferred to a shipping carrier, tracking updates and delivery timing may be controlled by that carrier.

A package may be considered delivered when the carrier’s tracking information confirms delivery, subject to applicable law and any evidence demonstrating otherwise.

Customers should contact us promptly if a package is marked delivered but cannot be located.

SECTION 11 — INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

Unless expressly stated otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Vessalune does not control customs processing times or charges imposed by governmental authorities or shipping carriers.

Customers are responsible for confirming that the products ordered may lawfully be imported into and used within their location.

SECTION 12 — RETURNS AND RETURN ELIGIBILITY

Eligible products may be returned within 14 calendar days of the confirmed delivery date.

To qualify for a return, a product must:

• Be unused and unopened

• Remain in its original condition

• Have all seals, labels and packaging intact

• Include all accessories and promotional items

• Be accompanied by valid proof of purchase

• Have been purchased directly from Vessalune

For health, hygiene and safety reasons, cosmetics and personal-care products that have been opened, used, tested or had their protective seal removed cannot be returned unless they arrived damaged, defective or incorrect.

A return must be authorized by Vessalune before it is sent back. Unauthorized returns may be rejected.

Our complete Return and Refund Policy is incorporated into these Terms by reference.

SECTION 13 — RETURN SHIPPING AND RESTOCKING FEES

Approved returns are subject to a fixed $10 return shipping fee, charged once per return request.

Approved returns are also subject to a 10% restocking fee, calculated based on the purchase price of the returned products.

The return shipping fee and restocking fee will be deducted from the approved refund.

Original shipping charges are non-refundable unless Vessalune confirms that the return resulted from an error by Vessalune or from a damaged, defective or incorrect product.

The return shipping and restocking fees may be waived where Vessalune confirms that the customer received a damaged, defective or incorrect product.

SECTION 14 — RETURN INSPECTION AND REFUNDS

All returned products will be inspected after they are received.

A refund will not be approved until Vessalune confirms that the returned product satisfies the applicable return requirements.

Vessalune may reject a return or reduce a refund where the product:

• Has been opened or used

• Shows signs of testing or wear

• Has a broken or removed seal

• Is missing packaging or accessories

• Was damaged after delivery

• Was improperly packaged for return

• Is different from the product originally purchased

• Was returned outside the return period

When a refund is approved, it will be issued to the original payment method, minus applicable fees and non-refundable charges.

Banks, card issuers and payment processors may require additional time to post an approved refund.

SECTION 15 — DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers should inspect their orders promptly after delivery.

Contact vessalune@gmail.com if an order arrives damaged, defective, incomplete or incorrect.

Your request should include:

• Your name

• Your order number

• A description of the issue

• Clear photographs or videos

• Photographs of the packaging and shipping label where relevant

Do not dispose of the product or packaging until we have reviewed the issue.

After reviewing the evidence, Vessalune may provide a replacement, refund, store credit or another appropriate resolution.

A product is not necessarily defective because its colour, texture, scent or appearance differs slightly from a photograph or because it does not produce the customer’s preferred personal result.

Damage caused by misuse, improper application, improper storage or failure to follow product instructions is not considered a manufacturing defect.

SECTION 16 — REFUSED AND UNDELIVERABLE PACKAGES

Refusing a package does not automatically qualify an order for a full refund.

Orders returned because of an incorrect address, failed delivery attempt, refusal, abandonment, unpaid customs charges or failure to collect the package may be subject to:

• Original shipping charges

• Return shipping charges

• A $10 return shipping fee

• A 10% restocking fee

• Customs or carrier charges

If an undeliverable package is returned to us, any refund will be considered only after the package has been received and inspected.

SECTION 17 — EXCHANGES

We do not guarantee direct exchanges.

Where applicable, a customer may return an eligible product in accordance with our Return and Refund Policy and place a new order for the desired product.

Product availability and promotional pricing are not guaranteed for replacement orders.

SECTION 18 — PAYMENT DISPUTES AND CHARGEBACKS

Contact Vessalune at vessalune@gmail.com if you experience a problem with an order, payment, delivery, return or refund so that we can investigate and attempt to resolve the issue.

Order fulfilment and delivery may be documented through:

• Order confirmations

• Payment records

• Shipping labels

• Carrier tracking

• Delivery confirmation

• Customer communications

• Return records

• Photographs or other supporting evidence

We reserve the right to provide relevant transaction records to banks, card issuers and payment processors when responding to a payment dispute.

Submitting false information or knowingly filing a fraudulent payment dispute may result in account restrictions, refusal of future orders or other lawful action.

Nothing in this section prevents a customer from exercising a legitimate right to dispute a transaction or seek a remedy under applicable law.

SECTION 19 — INTELLECTUAL PROPERTY

All website content and materials associated with Vessalune are owned by Vessalune or used with permission.

This includes:

• Brand names

• Logos

• Product names

• Product photographs

• Videos

• Graphics

• Packaging designs

• Website designs

• Product descriptions

• Advertisements

• Written content

• Social-media content

These materials are protected by applicable copyright, trademark and intellectual-property laws.

You may not copy, reproduce, distribute, modify, publish, sell, license or commercially exploit Vessalune content without our prior written permission.

Accessing our website does not transfer ownership of any intellectual property to you.

SECTION 20 — CUSTOMER REVIEWS AND SUBMISSIONS

When you submit a review, photograph, video, testimonial, comment, suggestion or other content to Vessalune, you confirm that:

• You created or have permission to submit the content

• The content is accurate and not misleading

• The content does not violate another person’s rights

• The content is not unlawful, abusive or defamatory

You grant Vessalune a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, publish, display and share the submitted content for business, advertising and promotional purposes, subject to applicable law.

We are not required to publish or maintain any submission and may remove content that violates these Terms.

SECTION 21 — PROHIBITED USES

You may not use our website, products or services to:

• Violate any law or regulation

• Commit fraud or submit false information

• Infringe intellectual-property rights

• Upload malware or malicious code

• Interfere with website security or operation

• Scrape or collect information without authorization

• Harass, threaten or harm another person

• Impersonate another person or business

• Place orders using unauthorized payment information

• Resell products in a misleading or unauthorized manner

• Submit false reviews or fraudulent claims

• Circumvent purchase limits or promotion restrictions

We may restrict access, cancel orders or terminate accounts where we reasonably believe these Terms have been violated.

SECTION 22 — THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including payment processors, shipping carriers, analytics providers, social-media platforms and other websites.

Third-party services are provided for convenience and may be governed by separate terms and privacy policies.

Vessalune is not responsible for the content, availability, security, accuracy or practices of independent third parties.

Your use of a third-party service is at your own risk and subject to that party’s terms.

SECTION 23 — PRIVACY

Our collection, use and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be processed by service providers that assist with payments, order fulfilment, shipping, website hosting, analytics, fraud prevention and customer support.

Please review our Privacy Policy before placing an order.

SECTION 24 — WEBSITE AVAILABILITY

We do not guarantee that the website will always be uninterrupted, secure or error-free.

We may modify, suspend or discontinue any part of the website or service without notice where reasonably necessary.

Occasional errors may appear in product descriptions, pricing, promotions, shipping charges, availability or other information.

We reserve the right to correct errors and update information, including after an order has been submitted, subject to applicable law.

SECTION 25 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our website and services are provided on an “as is” and “as available” basis.

We do not guarantee that:

• The website will always be available

• Every product will meet every customer’s personal expectations

• Product results will be identical for all customers

• Website information will always be completely free of errors

• Third-party services will operate without interruption

Products remain subject to any warranties, guarantees and consumer rights that cannot legally be excluded.

Nothing in these Terms excludes an express product warranty separately provided in writing by Vessalune.

SECTION 26 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Vessalune and its owners, employees, contractors, affiliates and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from the use of our website, products or services.

This may include loss of profits, revenue, data, business opportunities or other economic loss.

Where liability cannot be completely excluded, Vessalune’s total liability relating to a specific order will not exceed the amount paid for the product giving rise to the claim, unless applicable law requires otherwise.

These limitations do not apply to liability that cannot legally be limited, including liability arising from fraud, wilful misconduct or other legally protected claims.

SECTION 27 — INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Vessalune, its owners, employees, contractors, affiliates and service providers from claims, losses, liabilities, damages and reasonable expenses arising from:

• Your misuse of the website or products

• Your violation of these Terms

• Your violation of another person’s rights

• Fraudulent or unlawful activity connected to your account

• Content you submit to Vessalune

This section does not require you to indemnify Vessalune for conduct for which Vessalune is legally responsible.

SECTION 28 — TERMINATION

We may suspend or terminate your access to our website, services or customer account if we reasonably believe that you have violated these Terms, engaged in fraud or created a security risk.

Termination does not eliminate obligations that arose before termination.

Provisions relating to payment, intellectual property, prohibited conduct, disclaimers, limitations of liability and indemnification will continue where their nature requires them to survive.

SECTION 29 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in effect.

SECTION 30 — NO WAIVER

A failure by Vessalune to enforce any provision of these Terms does not waive our right to enforce it later.

A waiver is only effective when provided in writing by an authorized representative of Vessalune.

SECTION 31 — FORCE MAJEURE

Vessalune is not responsible for a delay or failure caused by circumstances outside our reasonable control.

These circumstances may include natural disasters, severe weather, war, civil unrest, labour disputes, government actions, transportation interruptions, supply shortages, carrier delays, power failures, internet outages or public-health emergencies.

This section does not limit any rights that cannot legally be excluded.

SECTION 32 — GOVERNING LAW

These Terms and any separate agreements through which Vessalune provides products or services will be governed by the laws of [Province or State] and [Country], without regard to conflict-of-law principles.

Any dispute that is not otherwise resolved will be brought before a court with jurisdiction in [City, Province or State], unless applicable consumer law gives the customer the right to bring a claim elsewhere.

SECTION 33 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and other policies displayed on our website, form the entire agreement between you and Vessalune regarding your use of the website and purchase of products.

If there is a conflict between these Terms and the Return and Refund Policy regarding a return or refund, the Return and Refund Policy will control for that specific matter.

SECTION 34 — CHANGES TO THESE TERMS

We reserve the right to update, modify or replace these Terms by posting a revised version on our website.

Changes will take effect on the date displayed at the top of the revised Terms unless another effective date is stated.

Your continued use of the website after updated Terms take effect means that you accept the revised Terms.

The Terms in effect when an order is placed will generally govern that order, subject to applicable law.

SECTION 35 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to:

Vessalune
Email: vessalune@gmail.com
Website: vessalune.com

By using the Vessalune website or placing an order, you acknowledge that you have read, understood and agreed to these Terms of Service.