Shipping Policy

Last updated: July 26, 2026

Thank you for shopping with Vessalune. This Shipping Policy explains how orders are processed, shipped and delivered.

By placing an order through our website, you agree to this Shipping Policy, our Terms of Service and our Return and Refund Policy.

Order Processing

Orders are generally processed within 2 business days after payment has been successfully confirmed.

Business days do not include weekends or statutory holidays.

Processing times may be longer during:

• Product launches

• Promotional events

• Holiday periods

• Periods of unusually high order volume

• Inventory interruptions

• Payment verification or fraud reviews

Processing time is separate from shipping and delivery time.

An order is considered fulfilled once it has been prepared and transferred to the shipping carrier.

Order Confirmation

After placing an order, customers should receive an order confirmation at the email address provided during checkout.

The order confirmation does not guarantee that the order has been accepted or shipped. Vessalune may reject or cancel an order before shipment because of product unavailability, payment issues, suspected fraud, pricing errors or shipping restrictions.

Customers are responsible for providing an accurate and accessible email address.

Shipping Destinations

Vessalune currently ships to the locations made available during checkout.

We may be unable to ship certain products to particular countries, provinces, states or regions because of carrier limitations, legal restrictions or customs requirements.

The availability of a destination during checkout does not guarantee that every product can be shipped to that destination.

Shipping Rates

Shipping charges are calculated and displayed during checkout before the order is completed.

Shipping rates may depend on:

• Delivery destination

• Package weight

• Package dimensions

• Shipping method

• Carrier rates

• Order value

• Promotional offers

Any applicable taxes, shipping charges and handling fees will be displayed or calculated where reasonably possible before payment is submitted.

Free-shipping promotions may be subject to minimum purchase amounts, geographic restrictions and other conditions.

Estimated Delivery Times

Estimated delivery times are displayed during checkout or provided in the shipping confirmation when available.

Typical estimated delivery times are:

• Domestic orders: 14 days

• United States orders: 14 days

• International orders: 14 days

These delivery periods are estimates and are not guaranteed.

Delivery times begin after the order has been processed and transferred to the carrier.

Delays may occur because of weather, customs, carrier disruptions, high shipping volume, incorrect addresses, failed delivery attempts or circumstances outside Vessalune’s reasonable control.

Order Cancellations

Orders cannot be cancelled after they have been placed, including orders that have not yet been fulfilled or shipped.

Customers are responsible for reviewing their products, shades, quantities, shipping address, billing information and payment details before completing checkout.

Contact vessalune@gmail.com immediately if you notice an order error. We may attempt to assist, but we cannot guarantee that an order can be changed after it has been submitted.

Nothing in this section limits any cancellation rights that cannot legally be excluded under applicable consumer-protection law.

Address Changes

Customers must provide a complete and accurate shipping address during checkout.

Vessalune cannot guarantee that a shipping address can be changed after an order has been placed.

Once an order has been transferred to the carrier, address changes may no longer be possible. Any additional carrier fees resulting from an address-change request may be charged to the customer.

Vessalune is not responsible for delivery delays or failed deliveries caused by:

• Incorrect street addresses

• Missing apartment or unit numbers

• Incorrect postal or ZIP codes

• Misspelled customer information

• Incomplete delivery instructions

• Addresses that cannot accept the package

Shipping Confirmation and Tracking

When an order ships, customers may receive a shipping confirmation containing a tracking number.

Tracking information may require additional time to become active after the shipping label is created.

Tracking updates are provided by the shipping carrier. Vessalune does not control how frequently a carrier updates its tracking system.

A shipping confirmation does not necessarily mean the carrier has already scanned or transported the package.

Delayed Orders

Shipping and delivery delays may occur for reasons outside our reasonable control.

If an order appears delayed, customers should first review the carrier’s tracking information and allow additional time for tracking updates.

Customers may contact vessalune@gmail.com for assistance. We may contact the shipping carrier or open an investigation where appropriate.

Carrier investigations may take time, and we may be unable to issue a replacement or refund until the investigation has been completed.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

• Check the delivery area

• Check with other household members

• Check with neighbours, reception or building management

• Review the carrier’s delivery photograph or notes

• Contact the shipping carrier

• Allow a short period in case the package was scanned prematurely

After completing these steps, contact vessalune@gmail.com with your order number and tracking information.

We will review the circumstances and may assist with a carrier investigation. A delivery scan may be considered evidence of delivery, but each claim will be assessed based on the available information and applicable law.

Lost Packages

A package may be considered lost when the shipping carrier confirms that it cannot be located or when it has shown no meaningful tracking movement beyond the carrier’s applicable investigation period.

Customers must cooperate with reasonable carrier-investigation requirements.

Depending on the outcome, Vessalune may provide a replacement, refund, store credit or another appropriate resolution.

We reserve the right to deny claims involving suspected fraud, false information, repeated claims or refusal to cooperate with an investigation.

Stolen Packages

Customers are responsible for providing a reasonably secure delivery location.

If a carrier confirms delivery and the package is believed to have been stolen afterward, customers should contact the carrier and, where appropriate, building management or local authorities.

Vessalune will review reported theft claims individually but does not guarantee a replacement or refund for every package reported stolen after confirmed delivery.

Any rights or remedies that cannot legally be excluded remain unaffected.

Damaged Packages

Customers should inspect their order promptly after delivery.

If an order arrives damaged, contact vessalune@gmail.com as soon as possible and provide:

• Your full name

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the outer packaging

• Photographs of the shipping label

Do not discard the damaged product, packaging or shipping materials until we have reviewed the claim.

Failure to provide sufficient evidence may affect our ability to verify the damage or obtain compensation from the carrier.

Incorrect or Missing Products

Contact vessalune@gmail.com promptly if an order contains an incorrect product or is missing an item.

Include your order number and clear photographs of:

• The products received

• The inside of the package

• The external packaging

• The shipping label

• Any packing slip included

Once the issue has been verified, Vessalune may send the correct product, replace the missing item, issue a refund or provide another appropriate resolution.

Undeliverable and Returned Packages

A package may be returned to Vessalune because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Failure to collect the package

• Refusal of delivery

• Unpaid customs charges

• Carrier restrictions

• An inaccessible delivery location

If an undeliverable package is returned to us, we will contact the customer where reasonably possible.

Any refund will be considered only after the package has been received and inspected.

The following amounts may be deducted from an approved refund:

• Original shipping charges

• Return shipping charges

• Carrier fees

• Customs charges

• The applicable $10 return shipping fee

• The applicable 10% restocking fee

Shipping charges are not refundable when the delivery failure was caused by incorrect customer information, refusal, failure to collect the package or unpaid customs charges.

Refused Deliveries

Refusing delivery does not constitute an approved cancellation or return and does not automatically qualify the order for a full refund.

Customers must follow the return process described in our Return and Refund Policy.

Unauthorized refused packages may be subject to shipping, carrier, customs and restocking charges.

International Shipping

International orders may be inspected or delayed by customs authorities.

Customers are responsible for determining whether the ordered products may lawfully be imported into and used within their destination.

Vessalune does not guarantee customs-clearance times or approval.

International customers may be required to provide additional identification or information to the carrier or customs authority.

Duties, Taxes and Customs Charges

International shipments may be subject to import duties, taxes, brokerage charges and customs-processing fees.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the customer’s responsibility.

Vessalune does not control or determine charges imposed by customs authorities, governments, brokers or carriers.

Orders returned because the customer refused or failed to pay applicable customs charges may be treated as undeliverable packages and may be subject to deductions.

Separate Shipments

Products from the same order may occasionally be shipped separately because of inventory availability, package size or fulfilment arrangements.

Customers may receive more than one shipping confirmation or tracking number.

A separate shipment does not normally result in an additional shipping charge unless the customer agrees to that charge in advance.

Shipping Restrictions

We reserve the right to refuse or cancel shipment to:

• Freight-forwarding addresses

• Mail-forwarding services

• Locations restricted by carriers

• Locations subject to legal or trade restrictions

• Addresses associated with suspected fraud

• Locations where delivery cannot be reasonably completed

If we cancel an order because we cannot ship it, the amount collected for the cancelled products will be refunded to the original payment method.

Risk Review and Fraud Prevention

Orders may be temporarily held for payment verification or fraud review.

We may request additional information to confirm the customer’s identity, billing information or authorization to use the payment method.

We reserve the right to cancel orders that cannot be verified or that present a reasonable risk of fraud.

Returns

Shipping-related returns remain subject to our Return and Refund Policy.

Eligible products must generally be returned within 14 calendar days of confirmed delivery and must remain unopened, unused and in their original condition.

Approved returns may be subject to a $10 return shipping fee and a 10% restocking fee.

Refunds are issued only after the returned products have been received and inspected.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or replace any rights or remedies that cannot legally be waived under applicable consumer-protection law.

Changes to This Policy

Vessalune may update this Shipping Policy by posting a revised version on the website.

Changes will take effect on the date shown at the top of the revised policy.

The policy in effect when an order is placed will generally apply to that order, subject to applicable law.

Contact Information

Questions about shipping or delivery may be sent to:

Vessalune
Email: vessalune@gmail.com
Website: vessalune.com