Return and Refund Policy

Last updated: July 26th, 2026

At Vessalune, we want you to be satisfied with your purchase. Please review this Return and Refund Policy carefully before placing an order.

Return Window

Eligible products may be returned within 14 calendar days of the confirmed delivery date.

A return request must be submitted within this 14-day period. If the final day of the return period falls on a weekend or recognized statutory holiday, requests may be submitted by the end of the following business day.

Returns requested after the applicable return period will not be accepted.

Return Eligibility

To qualify for a return, the product must:

• Be unused, unopened and in its original condition

• Have all original packaging, seals, labels and protective materials intact

• Include all accessories or promotional items received with the order

• Be accompanied by valid proof of purchase

• Have been purchased directly from Vessalune

For health, hygiene and safety reasons, cosmetics, skincare products and personal-care products that have been opened, used, tested or had their protective seal removed cannot be returned unless they arrived damaged, defective or incorrect.

Vessalune reserves the right to reject any return that does not meet these requirements.

Starting a Return

To request a return, contact us at vessalune@gmail.com within 14 days of delivery.

Please include:

• Your full name

• Your order number

• The product you wish to return

• The reason for the return

• Photographs of the product and packaging, when applicable

Products sent back without first receiving return authorization may not be accepted or refunded.

Return Shipping Fee

A fixed $10 return shipping fee will be charged once per approved return request. This fee will be deducted from the amount refunded to you.

The customer is responsible for safely packaging the returned product. Vessalune is not responsible for products that are lost, damaged or altered while being returned because of inadequate packaging or failure to follow the provided return instructions.

Original shipping charges are non-refundable unless the return is caused by an error by Vessalune or the product arrived damaged, defective or incorrect.

Restocking Fee

Approved returns are subject to a 10% restocking fee, calculated based on the purchase price of the returned product.

The restocking fee and the $10 return shipping fee will be deducted from the final refund amount.

Restocking and return shipping fees may be waived when Vessalune confirms that the customer received a damaged, defective or incorrect product.

Inspection and Refund Approval

All returned products will be inspected after they are received.

A refund will only be approved after Vessalune confirms that the returned product meets the eligibility requirements outlined in this policy.

We will notify you whether your return has been approved or rejected. If approved, the refund will be issued to the original payment method, minus any applicable return shipping fees, restocking fees and non-refundable charges.

The time required for the refund to appear in your account may depend on your bank, credit-card issuer or payment provider.

Vessalune may issue a partial refund or reject the return when a product:

• Shows signs of use, wear or testing

• Has been opened or had its seal removed

• Is missing packaging, accessories or promotional items

• Has been damaged after delivery

• Is returned in a condition different from when it was received

• Is not the same product originally purchased

Damaged, Defective or Incorrect Products

Please inspect your order as soon as it arrives.

Contact vessalune@gmail.com promptly if your order is damaged, defective, incomplete or incorrect. Include your order number and clear photographs or videos showing the issue.

Once the issue has been reviewed and verified, Vessalune may offer an appropriate replacement, refund or other resolution. Do not dispose of the product or packaging until instructed to do so.

Damage caused by misuse, improper storage, failure to follow product instructions or normal wear is not considered a manufacturing defect.

Non-Returnable Products

The following products cannot be returned:

• Opened, used or tested cosmetics

• Products with broken or removed hygiene seals

• Gift cards

• Complimentary gifts or promotional products

• Personalized products

• Clearance or final-sale products

• Products not purchased directly from Vessalune

• Products returned outside the 14-day return period

Exchanges

We do not guarantee direct exchanges. Where applicable, customers may return an eligible product under this policy and place a separate order for the desired product.

Order Cancellations

Orders cannot be cancelled after they have been placed, including orders that have not yet been fulfilled or shipped.

Customers are responsible for reviewing their order details, products, shades, quantities, shipping address and payment information before completing checkout.

Submitting an order confirms that the customer accepts this no-cancellation policy.

This restriction does not limit any cancellation or refund rights that cannot legally be excluded under applicable consumer-protection law.

Refused and Undeliverable Packages

Refusing delivery does not automatically qualify an order for a full refund.

Packages returned because of an incorrect address, failed delivery attempt, refusal, abandonment or failure to collect the package may be subject to the $10 return shipping fee, the 10% restocking fee, original shipping costs and any additional carrier charges.

Policy Abuse

Vessalune reserves the right to restrict or refuse returns where there is evidence of fraud, excessive returns, return-policy abuse, product substitution or other suspicious activity.

Consumer Rights

Nothing in this policy is intended to exclude, restrict or replace any consumer rights that cannot legally be waived under the laws applicable to the customer’s purchase.

Contact Us

Questions about returns or refunds may be sent to:

Vessalune
Email: support@vessalune.com
Website: vessalune.com